When is my order posted?
Order by 2pm on a working day and we will usually post it that day. Later orders, weekends and bank holidays go with the next working day's post.
Delivery, returns and the usual questions
Useful answers. No treasure hunt.
Postage, in plain English
How delivery works
We use Royal Mail for the UK, Guernsey, Jersey and the Isle of Man. The basket works out available services and prices from your packed weight and order value after discounts.
| Service | Price | What to expect |
|---|---|---|
| Royal Mail 2nd Class Usually 2 to 3 working days after dispatch | From £1.10 | Available up to £20 after discounts. |
| Royal Mail 1st Class Usually the next working day after dispatch | From £1.99 | Available up to £20 after discounts. |
| Royal Mail Tracked 48 Usually 2 to 3 working days after dispatch | From £3.04 | Optional up to £20. Above that, it is required up to £75. |
| Royal Mail Special Delivery Guaranteed by 1pm Next working day by 1pm where available | From £9.64 | Required when the discounted order value is above £75. |
How is the delivery price worked out?
The basket uses packed weight, delivery country and order value after discounts. Higher-value orders move automatically to a service with suitable tracking and protection.
Questions people ask before ordering
When will you post my order?
Orders placed before the daily cut-off on a working day are usually posted that day. Later orders, weekends and bank holidays go with the next working day's post.
Which delivery services do you use?
We use Royal Mail. Current services and prices are worked out from your order and shown in the basket.
Do you ship outside the UK?
Not at the moment. We are keeping postage manageable while the business is small.
What size are the cards?
Our standard greeting cards are A5 and blank inside unless you add a printed message. An envelope is included. It is usually teal, but the colour can vary with the stock we have in.
Can I return something?
Unused items can be returned within 30 days. Email us first and we will send the instructions.
What if my order arrives damaged?
Send us a photo and your order number. We will arrange a replacement or refund and keep the process short.
How do card promotions work?
The current offer appears on eligible card pages and in your basket. Add qualifying cards and the saving is applied automatically to each complete group.